【依然有你】“您好,我是依瑞德临床培训师……”
专注经颅磁刺激技术十五年,开创行业、引领发展;聚焦脑科学领域的研发与创新,超越自我,勇攀高峰。
回望来路,我们执着前行,一路克难攻坚,留下了奋力拼搏、加快发展的精彩故事。
展望未来,我们坚定信心、积蓄力量、开阔视野,继续迈开大步,一往无前。
依瑞德集团官网今日起开设“依然有你”栏目,从不同视角讲述依瑞德的故事,记录发展新成就、新变化,共赴美好明天。
敬请关注。
每一位依瑞德临床培训师,对这个问题,都有自己不同的理解和答案。专业、效率、守时、务实、真诚、态度好……几乎是每名临床培训师都会给出的回答,只是关键词的排名不同。A城需24小时核酸记录、A城客户明天下午2-3点有空;B城要求三天两检,客户后天上午8点后有空,AB地点相距700公里,需换乘一次火车……当这一轮出发,需要培训的客户有四五家甚至更多时,对于临床培训师来说,上面这种时间和行程安排的计算量,将呈几何倍增长。为了用更少时间和成本,实现培训效率最大化,每一位临床培训师,都变身“时间管理大师”。几乎每一轮出发前,都将这一轮将要拜访的几位客户的客户时间、经销商/销售经理时间、核酸时间、车次、路线、住宿等全部提前沟通,安排妥帖。为了避免突发状况,基本还会确定上门N家,备选2-3家作为候补。随着集团业务量的增长,客户的培训需求基本处于供不应求状况,而且每一位成熟而优秀的临床培训师,基本都获得了客户的忠实信赖,不惜等等档期。培训部部长彭冬入司10年,他微信里已有2000多名客户,最早加的黑龙江伊春五院客户,至今仍会向“彭老师”请教遇到的问题。青海省人民医院的医护,在“彭老师”上门培训时,已将设备螺丝拆下来放好。因为他们认为这样可以节约老师时间。客户的信赖和真情回馈,也成为鞭策临床培训师们做好时间管理,服务更多客户的动力。常规培训几个小时就能完成,短暂的相遇,是为企业加分,还是减分,全落实在细节里。他说:“我知道他们想听什么、想学什么。每次确定培训行程之后,我会花半个小时到1个小时,看医院和科室资料,针对性的准备课件补充资料,并打包放在桌面。培训的时候讲课件,也会根据医院和科室适应症情况有重点的讲。”2022年上半年,童超装机培训台数和次数在培训部居首,单次培训耗时却最低。近红外专职临床培训师钟健,建立微盘将工作中各种与近红外相关资料和数据汇总,文献、竞品、数据分析、参数响应、科研书籍、招标相关等16个文件夹应有尽有,还为集团所有在外的近红外设备建立了“户口”,每台都记录了多达20条的动态信息,并随时更新……诸如此类的积累和基础工作,还有很多。在很多一线同事和客户眼中,钟健就是能解决问题、有求必应的“近红外专家”——出,能为客户解决问题,入,能助公司赢得胜利——2022年上半年,钟健在某省精卫中心的近红外招标中,凭借过硬的专业素养和集团其他同事共同努力,三轮PK,击败另两家竞品公司,顺利中标。数据表明,集团客户回访中,临床培训师满意率达98%。每一位临床培训师,都有自己擅长的工作方法,都有着这样那样的品质和故事。这些品质,一一贯穿于工作始终、见于微末,最终积淀成客户的肯定和真情反馈。这些品质,与集团每一个平凡岗位上的员工相同,独特而奋进。所有员工的努力,共同托举“依瑞德”走向下一个辉煌十五年。
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